Eastern 2020 Conference

Schedule at a Glance

Wednesday | Thursday | Friday

Session Key:  T = Technical Track          M = Management Track

Lanyards Sponsored by Education Session Pads & Pens Sponsored by


2:00 p.m. – 6:00 p.m.



7:00 a.m. – 6:00 p.m.

7:30 a.m. – 8:30 a.m.
Continental Breakfast and Exhibits

Sponsored by  

8:30 a.m. - 10:00 a.m.
T | House Mouse Biology, Behavior, and Control: Tiny Pests = Big Problems
Allie Allen, BCE, QualityPro, Fairfax, VA
House mice are small pests that can cause big problems for your clients.  In this session, learn about how the biology and behavior of house mice influence the methods that pest management professionals use for successful management in residential settings; ranging from urban housing to the suburbs.

10:00 a.m. – 10:15 a.m.
Refreshment Break

Sponsored by 


10:15 a.m. – 11:15 a.m.

T | Tried & True Methods for Developing a Killer Mosquito Control & Management Program
Nancy Troyano, Ph.D., BCE, Rentokil Steritech, Reading, PA
As protectors of public health, pest management professionals are increasingly adding mosquito control programs to their menu of services. Find out how to incorporate practical methods into your mosquito management program that will deliver results that your clients will be “buzzing” about!

M | The Evolving World of Digital Media – And How to Use it in Your Business
Samantha Kamen, Vault Communications, Plymouth Meeting, PA
Every day there is something new in the world of digital media. From new Google rules to Facebook and YouTube opportunities. Showcasing your business and reaching potential customers can take precision and the right message. Learn about how you can use industry tried and true tactics as well as customized messaging to grow your business.

T | Understanding the Needs & the Complexities Behind Commodity Fumigation Operations
Kurt Reichert, Western Pest Services, Lester, PA; Anne Bookout, AEB Consulting, LLC, West Chester, PA
Fumigation is an indispensable link in the chain of commerce that links the United States with the rest of the world and is integral to food safety and security in the 21st century.  In this session, get a first-hand account from two industry veterans who have first-hand knowledge of the intricacies and complexities that encompass the business of commodity fumigation. 

11:30 a.m. – 12:30 p.m.

T | The Public Health Impacts of Brown Rat Populations in New York City and Beyond
Matthew Combs, Ph.D., Columbia University, New York, NY
Brown rats (also known as Norway rats, sewer rats, wharf rats) may have a multitude of names, but one thing is very clear – rat populations are more than a nuisance, they are a very real public health threat.  Find out how new research into rat population biology can help inform the way the pest management industry performs rat control services and how we talk to the public about the threat of rat infestations.

M | Advocating for the Industry at the State Level: Legislative Wins & How to Get Involved
Todd Milsom, Delsea Termite Pest Control, Kenvil, NJ; Anthony Giovanni, Modern Pest Services, Northford, CT; Ted Brayton, Griggs & Browne Co., Inc., Abington, MA
The National Pest Management Association’s State Policy Affairs Representative (SPAR) program has translated into big wins across the country.  Find out how NPMA and state associations cooperate to educate lawmakers and how they made a difference in your states and learn how to get engaged in future efforts.

T | Backyard Tick Management and the New, Invasive Asian Longhorned Tick in the Eastern United States
Andrea Egizi, Ph.D., Rutgers University, New Brunswick, NJ
The longhorned tick (Haemaphysalis longicornis) was first reported in New Jersey in 2018.  Since then the tick has been reported from multiple states and is expected to have a potential range that covers much of the Eastern United States. Don’t miss this opportunity to learn about the biology, behavior, and risks associated with this unique exotic pest and how pest management professionals can work to manage infestations. 

12:30 p.m. – 2:00 p.m.
Lunch & Exhibits

2:00 p.m. – 3:00 p.m.

T | Understanding and Completing the Revised NPMA-33 Form
Jim Fredericks, Ph.D., BCE, National Pest Management Association, Fairfax, VA
The NPMA-33 form has undergone changes after 18 months of work by the NPMA WDO Committee and approval by the NPMA Board of Directors. Learn about the changes on the revised NPMA-33 form, including further clarification of recommendations for treatment, the elimination of extraneous inspection information, and additional flexibility in treatment recommendations.

M | Winning the War on Talent
Sara Cromwell, Abell Pest Control, Etobicoke, ON, Canada
With record-breaking low unemployment rates and record-high job vacancy rates across North America, the war on talent has never been greater. Recruiting and retaining the best people is essential for any company’s growth, but the competition is fierce against both direct competitors and other industries. In this session, you’ll learn practical tools to assist you in winning the war on talent; allowing you to attract, develop and retain top employees.

3:00 p.m. – 3:15 p.m.
Refreshment Break

Sponsored by 

3:15 p.m. – 4:15 p.m.

T | Implementing Electronic Trap Monitoring in Your Commercial Accounts
Shannon Sked, Western Pest Services, Princeton, NJ
Pest management is evolving at an extremely fast pace. One of the most exciting, and rapidly changing innovations is the incorporation of electronic monitoring into pest management monitoring efforts.  Learn about the benefits and unexpected consequences associated with electronic monitoring and how you can use this technology to better serve your commercial clients.

M | Public Health and the New QualityPro Public Health Designation
Allie Allen, BCE, QualityPro, Fairfax, VA
Pests that vector disease continues to threaten public health on a global scale. In the United States alone, disease cases from mosquitoes, ticks, and fleas have tripled over the last 13 years. QualityPro has created a new suite of Public Health certifications to help companies provide science-based services and equip technicians to perform at the highest levels.

4:30 p.m. – 5:30 p.m.
T | Exclusion: Putting the Foundation of IPM Into Practice
Galvin Murphy, Yankee Pest Control, Inc., Malden, MA; Joe Fryer, JP McHale Pest Management, Buchanan, NY
One of the most impactful things that pest management professionals can do to increase the effectiveness of an Integrated Pest Management program is an exclusion.  Sealing pests out of buildings can be the difference-maker when it comes to providing a pest-free environment for your clients.  Learn some common-sense recommendations for sealing pests out and increasing client satisfaction in the process in this session.

5:30 p.m. – 7:00 p.m.
Eastern Conference Reception


7:30 a.m. – 1:00 p.m.

7:30 a.m. – 8:30 a.m.
Breakfast & Exhibits

8:30 a.m. – 9:30 a.m.
T | The Science Behind Termite Control: Translating Research into Action
Phil Koehler, Ph.D., University of Florida, Gainesville, FL
Across the United States, termites cause more than $5 billion in damage each year.  Accordingly, researchers continue to seek out new scientific insights to help influence the ways that pest management professionals control these wood-destroying insects.  Learn the latest news about termites that you can incorporate into your business.

9:30 a.m. – 10:30 a.m.

T | What Pest Management Professionals Should Know About the Spotted Lanternfly
Chris Tipping, Ph.D., Delaware Valley University, Doylestown, PA
The spotted lanternfly (Lycorma delicatula) is an exotic invasive pest that was first discovered in Pennsylvania in 2014 and has rapidly spread to surrounding states. In and around structures, these pests are typically viewed as a nuisance, but they can have severe economic impacts in multiple agricultural crops.  Find out more about this pest and how it impacts the pest management industry in affected areas.

M | Company Culture: Building a Sense of Community & Shared Vision for Your Team
Sheri Spencer Bachman, Spencer Pest Services, Greenville, SC
Tired of feeling like your business isn’t really yours? Feel like you are running someone else's business? That it doesn't truly reflect YOU? Want to go to work every day and actually look forward to it?  What if your business was a true reflection of what you always wanted it to be- a reflection of YOUR goals, YOUR vision, YOUR dreams? Find out how…

10:30 a.m. – 10:45 a.m.
Refreshment Break
Sponsored by 

10:45 a.m. – 11:45 a.m.

T | Taking Your Bed Bug Control to the Next Level
Craig Sansig, ACE, Viking Termite and Pest Control, Warren, NJ
Bed bugs continue to be one of the most reviled and difficult pests to control.  Over the past 20 years, the industry has increased its level of control efficacy immensely.  In this session, learn about tried and true methods to maximize the effectiveness of your bed bug program and serve your clients' needs better.

M | Outside the Box Advertising – What’s Working and What’s Not
Jim McHale, J.P. McHale Pest Management, Inc., Buchanan, NY; Bob Schwenker, Hoffman's Exterminating Company, Mantua, NJ; Phil Cooper, ServiceMaster, Lawrence Township, NJ 
Online marketing is the baseline for today’s advertising efforts; however, pest management firms have a long history of finding creative ways to get the word out about their services.  In this panel discussion, hear from companies who have tried “something completely different” and find out what works…and what doesn’t.

12:00 p.m. – 1:00 p.m.
T | Fatal Attraction: Using Fly Traps Effectively to Increase Catch Rates        
Phil Koehler, Ph.D., University of Florida, Gainesville, FL
Insect light traps are a tried and true method for intercepting flying pests and monitoring populations.  Did you know that scientific research shows that there are proven ways to increase trap catch and maximize the efficiency of your pest management program?  Find out how in this must-see session.